Privacy policy

1. General provisions

This policy sets out the rules for processing and protecting the personal data of users of the website and those who contact the controller. We take care to keep the data entrusted to us secure and process it in accordance with applicable law, including the GDPR.

2. What data we process

• data provided on contact (name, email, phone, message content);
• data necessary to provide debt recovery services;
• technical and statistical data collected automatically (e.g. IP address, cookies).

3. Purposes and legal basis

• responding to enquiries — based on our legitimate interest;
• concluding and performing a service agreement;
• fulfilling legal obligations (e.g. accounting, documentation);
• analytics and marketing — solely on the basis of consent.

4. Cookies

The website uses cookies necessary for its proper operation and — with the user’s consent — analytics and marketing cookies. The scope of consent can be managed at any time in the cookie banner settings. Details of the cookies used are available in the consent panel.

5. Data recipients

Data may be shared with entities supporting us in providing services (e.g. IT tool providers, accounting office, law firms and authorities during proceedings), only to the extent necessary and under appropriate agreements.

6. Retention period

We store data for as long as necessary to achieve the purposes for which it was collected, and afterwards for the period required by law or until any claims become time-barred.

7. Rights of data subjects

• access to data and obtaining a copy;
• rectification, erasure or restriction of processing;
• objection to processing and data portability;
• withdrawal of consent at any time;
• lodging a complaint with a supervisory authority.

8. Contact

For matters relating to personal data, please contact: info@windykacja.lt.